Award in Conflict Management - The Launch Group

Course description
Course nameAward in Conflict Management
Training providerThe Launch Group

Level 2

Course duration

1 day

Who the course is for

(eligibility and personal characteristics)

This course is for anyone who is:

  • aged 19 or over
  • planning to work in a customer environment

What you will study

(key modules or content)

On this course you will learn:

  • How communication can be used to solve problems and reduce the likelihood of conflict.
  • How to assess and reduce risks in conflict situations.
  • How to communicate effectively and de-escalate conflict in emotive situations.
Entry requirementsNone

Requirements of the course

(personal protective equipment, tools, and materials)

Progression and careers

This course is useful for individuals who would like a better understanding of how to prevent conflict situations.

You could progress to working in a customer service or Team Leader and Manager role.

For more information please contact:
NameClaire Fuller
Telephone0191 261 8456