Level 2 Award in Customer Service - The Launch Group

Course description
Course nameAward in Customer Service
Training providerThe Launch Group

Level 2

Course duration

1 day

Who the course is for

(eligibility and personal characteristics)

This course is for anyone aged 19 or over.

What you will study

(key modules or content)

On this course you will:

  • learn how customer needs and expectations are formed.
  • develop interpersonal skills and appropriate behaviour required in the customer service environment.
  • practice responding to customers' problems or complaints.

Entry requirements

You should have a basic level of English.

Requirements of the course

(for example personal protective equipment, tools, materials)

Progression and careersYou could progress to working in a customer service role or where using a telephone is a part of the role. 
For more information please contact:
NameClaire Fuller
Telephone0191 261 8456