Award in Occupational Studies - The Launch Group

Course description
Course nameAward in Occupational Studies
Training providerThe Launch Group
LevelLevel 1
Course duration
  • 10 days 
  • Monday to Friday
  • 9.30am to 5.30pm

Who the course is for

(eligibility and personal characteristics)

This course is for people aged 19 or over.

Key personal characteristics: 

  • Empathetic, confident, friendly, resilient 

  • Keen to learn new topics, develop existing skills and expand existing knowledge 

  • Keen to mix with others during interactive workshops 

What you will study

(key modules or content)

You'll complete a nationally-accredited qualification, broken down into six key units: 

  • Personal effectiveness in a contact centre 

  • Health and safety in a contact centre 

  • Personal responsibilities and working business environment 

  • Communication and customer service in a contact centre 

  • Selling in a contact centre  

  • Legal, regulatory and ethical requirements of a contact centre  

Entry requirementsYou should possess basic English skills.

Requirements of the course

(for example personal protective equipment, tools, materials)

You must:

  • be aged 19 or over
  • live in North East England
  • be able to commit to the study hours required 
Progression and careers

Previous learners have progressed into employment with:

  • AA - Customer Service Advisors 
  • Teleperformance - Work from home customer service roles 
  • Sitel - Office based customer service roles in Longbenton, Newcastle 
For more information please contact:
NameClaire Fuller 
Telephone0191 261 8456