Certificate in Principles of Customer Service - Zenith Training

Course description
Course nameCertificate in Principles of Customer Service - Zenith Training
Training providerZenith Training

Level 2

Course duration

25 hours

Who the course is for

(eligibility and personal characteristics)

Learners who are aged 19 or over as of 31 August 2019 and do not already hold the qualification or equivalent.

This qualification is suitable for anyone who works, or would like to work, in a customer service environment.

You must be comfortable learning online.

What you will study

(key modules or content)

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers' needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services
Entry requirementsYou should have a basic level of English.

Requirements of the course

(personal protective equipment, tools, materials)

Access to WiFi for the online learning platform via laptop or ipad. 
Progression and careersYou could progress to work in a customer service role or study for further qualifications.
For more information please contact:
NameJustine Shepher
Telephone0191 427 4651