Diploma in Retail Skills - UCQ

Course description
Course nameDiploma in Retail Skills
Training providerUniversity Centre Quayside

Level 2

Course duration

60 hours:

  • 30 hours a week for 2 weeks
  • 12 hours per week for 6 weeks

Who the course is for

(eligibility and personal characteristics)

This course is for anyone aged 19 or over who would like to progress into employment within the retail sector.

What you will study

(key modules or content)

You will learn how to:

  • Work effectively as part of a team
  • Give customers a positive impression of yourself and your organisation
  • Help customers choose products in a retail environment
  • Deal with customers queries and complaints in a retail environment
  • Process payments for purchases in a retail environment
  • Reduce security risks in a retail environment
  • Protect your own and others health and safety when working in a retail environment
Entry requirements19 or over

Requirements of the course (personal protective equipment, tools, materials)

This course will run remotely with an online classroom.

Students will need access to an internet enabled device to complete learning and assessments online.

Progression and careers

This course will provide new knowledge, skills and behaviours to progress into employment within the retail sector. 

Transferable skills developed will include:

  • Communication skills
  • Numeracy and literacy skills
  • Using technology
  • Problem solving
  • Personal motivation and organisation skills
  • Research
For more information please contact:
NameShaun Jobson